Frequently Asked Questions - Digital Products
How Will I Receive My Digital Product?
Upon purchase, you will promptly receive an email containing a download link.
Which Platforms Are Your Digital Products Compatible With?
Currently, our digital products are designed for Goodnotes.
We have plans to expand and offer products compatible with multiple platforms in the future.
How Do I Open The Digital Products On Goodnotes?
To access your digital product on Goodnotes, follow these steps:
1. Click the download link provided in the email.
2. Save the file on your device.
3. Open the Goodnotes app.
4. Tap "New" at the left-hand corner of the screen.
5. Tap "Import" and locate the file you downloaded.
6. Open the file to view your digital product.
What Should I Do If I Don't Receive The Email Link To Download My Digital Product?
If you haven't received the email with the download link, please contact us as soon as possible
We will ensure that you receive the link to download your digital product.
What should I do if I encounter an error with my digital product?
If you encounter any errors while using your digital product, please contact us and provide us with the details of the issue.
We are committed to fixing and updating any major errors on our digital products, and we offer a lifetime guarantee for this purpose.
Are Digital Products Refundable Or Returnable?
Our digital products are not returnable.
However, if you experience a major issue with a digital product and would prefer not to receive an update, please contact us with your order number, a description of the issue, and any relevant screenshots or recordings.
In such cases, we will refund you the full cost of the product.